This Privacy Policy describes how SureStep Automation ("we", "us", or "our") collects, uses, and protects information when you use our services, including the SureStep Procurement application (the "App") and our website at surestepautomation.com (the "Site").
1. Information We Collect
1.1 Information You Provide
- Account and contact information: Name, email address, phone number, business name, and role when you register or contact us.
- WhatsApp Business data: When you connect your WhatsApp Business account to SureStep Procurement, we access message content, contact information, and metadata necessary to provide procurement automation services. This includes messages sent and received through the WhatsApp Business API.
- Procurement data: Supplier information, order details, product catalogs, pricing, and related business data that you input or that is processed through the App.
1.2 Information Collected Automatically
- Usage data: How you interact with the App and Site, including features used, actions taken, and timestamps.
- Device and log data: Browser type, IP address, device identifiers, and access times.
- Cookies: We use analytics cookies (only with your consent) to understand site traffic. No personal data is sold or shared with third parties for advertising purposes.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the SureStep Procurement App and our other services.
- Process and automate procurement workflows via WhatsApp Business API.
- Send order confirmations, delivery updates, and other transactional messages through WhatsApp.
- Respond to your inquiries and provide customer support.
- Analyze usage patterns to improve our services.
- Comply with legal obligations.
3. WhatsApp Data Usage
SureStep Procurement integrates with the WhatsApp Business API. Regarding WhatsApp data:
- We only access WhatsApp data necessary to provide procurement automation services.
- WhatsApp message content is processed to extract order information, supplier communications, and procurement-related data.
- We do not sell WhatsApp data to third parties.
- We do not use WhatsApp data for advertising purposes.
- WhatsApp data is stored securely and retained only as long as necessary to provide our services or as required by law.
- Our use of WhatsApp data complies with WhatsApp's Business Policy and Meta Platform Terms.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Third-party services that help us operate (e.g., hosting, analytics), bound by confidentiality agreements.
- Meta/WhatsApp: As required for WhatsApp Business API functionality.
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure storage, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you request account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law. See our Data Deletion page for instructions.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Request data portability.
- Withdraw consent at any time.
To exercise any of these rights, contact us at [email protected].
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: